S-Commerce & Chatbot Glossary.
Understand the core technologies behind automated messaging, natural language processing, and chat-based checkouts. Everything you need to scale your digital storefront.
Quick Jump
A
Abandoned Order Recovery
The process of recovering sales from customers who began placing an order but did not complete it, through automated follow-up messages.
Read explanationAI Customer Service
The use of artificial intelligence to handle customer inquiries, complaints, and support requests automatically through chat, voice, or email.
Read explanationAI Sales Chatbot
An AI-powered conversational agent that automatically handles product inquiries, recommendations, and order collection to drive sales without human intervention.
Read explanationAppointment Booking Bot
A chatbot that automates the scheduling of appointments, consultations, or service bookings through a conversational interface.
Read explanationAutomated Replies
Pre-configured or AI-generated responses that are sent automatically when specific messages or triggers are received, without human involvement.
Read explanationAway Message Automation
An automated message sent to customers who contact a business outside of operating hours, acknowledging their inquiry and setting response time expectations.
Read explanationB
B2C Chatbot
A chatbot designed for direct interactions between a business and individual consumer customers, focused on sales, support, and engagement.
Read explanationBroadcast Messaging
Sending a single message to a large list of contacts simultaneously across a messaging platform like WhatsApp or Telegram.
Read explanationC
Cart Abandonment Bot
An automated chatbot that follows up with shoppers who showed purchase intent but did not complete their order, nudging them to return and buy.
Read explanationChat Automation
The use of software rules, workflows, or AI to automatically handle incoming messages without requiring human responses.
Read explanationChatbot
A software program that simulates conversation with humans through text or voice interfaces, often used for customer service and sales automation.
Read explanationChatbot Analytics
Data and metrics that measure the performance of a chatbot, including conversation volumes, resolution rates, conversion rates, and customer satisfaction scores.
Read explanationChatbot Conversion Rate
The percentage of chatbot conversations that result in a desired outcome, typically a completed purchase, lead capture, or appointment booking.
Read explanationChatbot ROI
The return on investment from deploying a chatbot, measured by comparing revenue generated and costs saved against the cost of the chatbot solution.
Read explanationClick-to-WhatsApp Ads
Facebook or Instagram ads with a WhatsApp button that opens a WhatsApp conversation with your business when clicked.
Read explanationCOD Order Collection
The process of collecting customer orders for cash-on-delivery fulfillment through a chat or messaging interface.
Read explanationConversational AI
Artificial intelligence technology that enables computers to engage in natural, human-like dialogue through text or voice interfaces.
Read explanationConversational Commerce
A commerce model where buying and selling happens within messaging or chat interfaces rather than traditional websites or apps.
Read explanationCustomer Segmentation Chatbot
A chatbot that automatically categorizes customers into groups based on their behavior, preferences, or purchase history for targeted messaging.
Read explanationD
D2C Ecommerce Chatbot
A chatbot that enables direct-to-consumer brands to sell products through messaging without relying on marketplace intermediaries.
Read explanationDigital Storefront in Chat
A complete online shopping experience delivered within a messaging conversation, allowing customers to browse, select, and purchase without leaving the chat app.
Read explanationDrip Campaign Chatbot
A sequence of automated messages sent to customers over time via WhatsApp or other messaging platforms to nurture leads or onboard new customers.
Read explanationF
Facebook Messenger Bot
An automated chatbot that communicates with users through Facebook Messenger, handling inquiries, sales, and support without human agents.
Read explanationFacebook Shop Bot
A chatbot integrated with Facebook Shops that helps customers browse products and complete purchases through Messenger conversations.
Read explanationI
Instagram Business Account
An Instagram account type for businesses that unlocks analytics, advertising, and messaging automation capabilities including the Messenger API for Instagram.
Read explanationInstagram DM Automation
The use of software to automatically send, receive, and respond to Instagram Direct Messages without manual intervention.
Read explanationInstagram Shopping Bot
An AI chatbot that helps customers discover and purchase products through Instagram DMs by leveraging your Instagram Shop catalog.
Read explanationIntent Detection
The process of identifying what a user wants to accomplish from their message, enabling a chatbot to route the conversation to the appropriate response.
Read explanationInventory Management Chatbot
A chatbot that monitors stock levels and automatically notifies customers or internal teams when products are low or back in stock.
Read explanationInvoice Bot
A chatbot that automatically generates and sends invoices to customers via WhatsApp or other messaging channels after a purchase or service.
Read explanationL
Lead Qualification Bot
A chatbot that automatically asks qualifying questions to determine a prospect's needs, budget, and purchase intent before routing them to a sales agent.
Read explanationLoyalty Chatbot
A chatbot that manages a customer loyalty program through messaging, allowing customers to earn, track, and redeem points or rewards via chat.
Read explanationM
Message Open Rate
The percentage of sent messages that are opened and read by the recipient, used to measure the reach of marketing or broadcast campaigns.
Read explanationMeta Business Suite
Meta's free tool for managing Facebook and Instagram business accounts, ads, and messaging from a single interface.
Read explanationMultilingual Chatbot
A chatbot that can detect a customer's language and respond in that same language, enabling businesses to serve customers across different markets.
Read explanationN
NLP Chatbot
A chatbot that uses Natural Language Processing to understand the meaning and intent of customer messages rather than matching exact keywords.
Read explanationNo-Code Chatbot
A chatbot platform that lets businesses build and deploy conversational flows without writing any code, using visual editors or pre-built templates.
Read explanationO
Omnichannel Messaging
A customer communication strategy that provides a seamless experience across multiple messaging channels from a single unified platform.
Read explanationOrder Tracking Bot
A chatbot that automatically provides customers with real-time updates on the status and location of their orders through a messaging interface.
Read explanationP
Payment Collection Chatbot
A chatbot that facilitates payment collection by sending payment links, processing payment confirmations, and managing outstanding invoices through messaging.
Read explanationPost-purchase Bot
An automated chatbot flow that engages customers after they complete a purchase with confirmations, updates, and follow-up messages.
Read explanationProactive Messaging
When a business initiates a conversation with a customer via messaging rather than waiting for the customer to reach out first.
Read explanationProduct Recommendation AI
An AI system that analyzes customer preferences and behavior to suggest the most relevant products from a catalog within a conversation.
Read explanationR
Re-engagement Campaign
An automated messaging campaign targeting customers who have not purchased or interacted in a defined period, aiming to bring them back.
Read explanationReturns & Refund Chatbot
A chatbot that handles product return requests, refund inquiries, and exchange processes through a guided conversational flow.
Read explanationS
Sentiment Analysis Chatbot
A chatbot enhanced with sentiment detection that adjusts its responses or escalates conversations based on the emotional tone of the customer's messages.
Read explanationSocial Commerce
The buying and selling of products and services directly through social media platforms, integrating the shopping experience within social networks.
Read explanationSocial Media Sales Funnel
The journey a customer takes from first discovering a brand on social media to completing a purchase, structured as a series of marketing and sales stages.
Read explanationSocial Selling
The practice of using social media platforms to find, connect with, and nurture sales relationships with potential customers.
Read explanationU
Unified Inbox
A single interface that aggregates messages from multiple messaging platforms, allowing agents to manage all conversations in one place.
Read explanationUpsell & Cross-sell Bot
A chatbot that automatically suggests premium upgrades (upsell) or complementary products (cross-sell) to customers during or after a purchase.
Read explanationW
Webhook Chatbot
A chatbot that receives real-time message events from messaging platforms via HTTP webhook notifications and processes them programmatically.
Read explanationWhatsApp Broadcast
A feature that lets businesses send a single message to multiple WhatsApp contacts simultaneously without creating a group.
Read explanationWhatsApp Business Account
A WhatsApp account created specifically for businesses, available either as the free Business App or through the API for automated, high-volume messaging.
Read explanationWhatsApp Business API
A programmatic interface that lets businesses send and receive WhatsApp messages at scale through approved software providers.
Read explanationWhatsApp Catalog
A product catalog feature within WhatsApp Business that allows businesses to showcase products with images, descriptions, and prices directly inside WhatsApp.
Read explanationWhatsApp Storefront
A complete shopping experience built within WhatsApp, combining the WhatsApp Catalog, chatbot order collection, and payment links to enable end-to-end commerce.
Read explanationWhatsApp Template Message
Pre-approved message formats required for business-initiated WhatsApp messages, reviewed by Meta to prevent spam.
Read explanationLet the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.