What is Keyword Trigger Bot?
A chatbot that responds to messages only when specific pre-defined keywords or phrases are detected, triggering a corresponding automated reply.
Detailed Explanation
Keyword trigger bots are the simplest form of chat automation. An administrator defines a set of keywords (e.g., 'price', 'order', 'delivery', 'catalog') and corresponding automated responses for each. When an incoming message contains a trigger keyword, the pre-written response is sent automatically. While easy to set up, keyword trigger bots fail when customers phrase their question differently than anticipated. Most businesses start with keyword triggers and graduate to AI-powered bots that understand natural language for more reliable coverage.
FAQs about Keyword Trigger Bot
- Are keyword trigger bots still useful in 2024?
- They're useful for simple, predictable interactions like welcome messages or FAQ responses. For complex sales conversations, AI-powered bots are significantly more effective as they handle the full range of customer language.
- Can I combine keyword triggers with AI responses?
- Yes. A hybrid approach uses keyword triggers for instant, specific responses (like sharing a price list on the word 'price') while the AI handles everything else conversationally.
Related terms
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.