What is Chatbot?
A software program that simulates conversation with humans through text or voice interfaces, often used for customer service and sales automation.
Detailed Explanation
A chatbot is any software designed to simulate human conversation. Chatbots range from simple keyword-triggered responders to sophisticated AI systems powered by large language models. In ecommerce and customer service contexts, chatbots handle FAQs, product inquiries, order status, complaints, and sales flows without human intervention. Modern chatbots deployed on messaging platforms like WhatsApp or Instagram can maintain context across a conversation and escalate to human agents when needed.
FAQs about Chatbot
- What can a chatbot do for my business?
- Chatbots can answer customer questions 24/7, collect orders, qualify leads, book appointments, send promotional messages, and handle returns — reducing the workload on your team while improving response times.
- Do I need coding skills to use a chatbot?
- No. Platforms like Replyot offer no-code AI chatbot setup where you simply connect your messaging channels, add your products, and the AI handles the rest.
Related terms
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.