What is Quick Reply Button?
Tappable buttons presented to users in a chatbot conversation that allow them to respond with a single tap rather than typing a full message.
Detailed Explanation
Quick reply buttons are interactive UI elements in messaging chatbot conversations that present a set of pre-defined response options as tappable chips or buttons. They reduce friction for customers who might not know what to type and ensure the bot receives structured input it can reliably process. On WhatsApp, quick replies are available through interactive message templates. They're commonly used at decision points in a flow — product category selection, yes/no confirmation, size selection — where limiting options improves completion rates.
FAQs about Quick Reply Button
- How many quick reply options can I show at once on WhatsApp?
- WhatsApp interactive messages support up to 3 quick reply buttons per message. For more options, use a list message which supports up to 10 items.
- Do quick reply buttons improve chatbot completion rates?
- Yes. Quick replies significantly reduce drop-off at decision points by removing the typing barrier, particularly on mobile. They're especially effective for yes/no confirmations and category selection.
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