Process Returns and Exchanges Seamlessly via WhatsApp
Guide customers through returns and exchange processes via WhatsApp. Reduce return friction and resolve issues faster with structured AI flows.
How it works step-by-step
Customer initiates a return or exchange request via WhatsApp
AI collects order number, return reason, and product condition
Bot applies your return policy and auto-approves or flags for manual review
Prepaid return label or pickup instructions are sent within the chat
Key business advantages
Reduce the time to process a return from days to minutes
Customers feel heard and supported even in a negative scenario
Consistent policy application — no agent judgment calls
Catch preventable returns (wrong use, setup issues) before they're shipped back
Questions about Returns and Exchanges via Chat
- Can the bot troubleshoot the issue before processing a return?
- Yes. For product issues that might be solvable (setup, usage, defect), the bot first offers troubleshooting steps that may resolve the issue without a return.
- How does the bot send prepaid return labels via WhatsApp?
- The return label is generated by your returns management system and shared as a PDF document or QR code image directly within the WhatsApp conversation.
- Can customers request exchanges instead of refunds in the same flow?
- Yes. The bot presents both options (exchange for a different size/color or full refund) and follows the appropriate flow based on the customer's choice.
Related use cases
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.