Delight Customers After Every Purchase with Automated Follow-ups
Automate order confirmations, shipping alerts, delivery updates, and review requests via WhatsApp to build loyalty and reduce support tickets.
How it works step-by-step
Order is confirmed and Replyot immediately sends an order confirmation message
When the order ships, bot automatically sends dispatch and tracking information
Delivery confirmation triggers a satisfaction check-in message
24-48 hours after delivery, bot sends a review request and reorder suggestion
Key business advantages
Customers feel valued with proactive post-purchase communication
Reduces WISMO ('where is my order?') support tickets by 60%
Review requests sent at peak satisfaction moments improve review volumes
Reorder nudges at the right time recover repeat purchase revenue
Questions about Post-purchase Follow-up Automation
- Can I customize the timing of each post-purchase message?
- Yes. You configure the trigger and timing for each step — on order confirmation, on dispatch, on delivery, and the follow-up review request delay.
- Can the follow-up bot handle complaints that come in the post-purchase flow?
- Yes. If a customer expresses dissatisfaction in a post-purchase message, the AI detects the negative sentiment and routes the conversation to a human agent for resolution.
- Does this work for businesses that use third-party couriers?
- Yes, if you can receive shipment milestone webhooks from your courier or order management system, those events trigger the corresponding WhatsApp notifications.
Related use cases
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.