Run Your Loyalty Program Entirely Through WhatsApp
Let customers check points, redeem rewards, and receive VIP offers without a separate app. Build loyalty and drive repeat purchases via WhatsApp.
How it works step-by-step
Customer sends 'check my points' or similar message; AI responds with their balance
Customer reaches a reward milestone; bot proactively notifies them via WhatsApp
Customer redeems reward in the chat; AI applies discount to their next order
VIP tier upgrades are automatically communicated with exclusive benefit details
Key business advantages
Higher loyalty program engagement vs app or email-based programs
Zero app development or maintenance cost
WhatsApp notifications reach customers where they already are daily
Tier upgrades and reward notifications drive immediate reorder actions
Questions about Loyalty Program via WhatsApp
- How do customers earn points in a WhatsApp loyalty program?
- Points can be awarded automatically for every purchase made through Replyot, referrals, product reviews, or any other action you define in your loyalty rules.
- Can customers redeem points as discounts within a chat order?
- Yes. When a customer places an order via chat, the AI can apply their accumulated reward points as a discount automatically during checkout.
- Can I run tiered loyalty (Silver, Gold, Platinum) through WhatsApp?
- Yes. Replyot supports tier-based loyalty programs that automatically upgrade customers based on spend or order frequency and communicate tier benefits via WhatsApp.
Related use cases
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.