Let Customers Track Their Orders via WhatsApp Without Calling Support
Answer 'where is my order?' automatically via WhatsApp. Send proactive delivery updates and reduce WISMO support tickets by 60%.
How it works step-by-step
Customer sends 'where is my order?' or shares their order number via WhatsApp
AI retrieves the latest tracking status from your order system or courier
Bot delivers a real-time status update with estimated delivery date
Proactive updates are sent at key milestones without the customer asking
Key business advantages
Eliminate the most common customer service inquiry automatically
Reduce support team workload by 50-60% on tracking inquiries
Proactive updates reduce anxiety and improve customer satisfaction
24/7 availability — customers get answers at any hour
Questions about Order Delivery Tracking via WhatsApp
- Which courier APIs can Replyot integrate with for tracking?
- Replyot can receive tracking updates via webhook from your order management system or courier integration. Popular integrations include ShipStation, AfterShip, and direct courier APIs.
- Can the bot handle failed delivery attempts?
- Yes. When a delivery attempt fails, the bot can proactively notify the customer with the reason and provide options for redelivery scheduling or pickup.
- Can customers change their delivery address via the tracking bot?
- Yes. The bot can initiate an address change request flow, collecting the new address and routing it to your fulfillment team for approval and processing.
Related use cases
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.