How to Set Up a Product Catalog on WhatsApp
Learn how to create a WhatsApp product catalog to showcase your products within WhatsApp conversations. Step-by-step setup for WhatsApp Business catalog.
Open WhatsApp Business App and go to Catalog
In the WhatsApp Business App, tap the three dots (menu) > Business Tools > Catalog. You'll see an empty catalog page where you can start adding products.
Add your first product with images and details
Tap 'Add new item', upload 1-10 product images, add the product name, price, description, website link, and product code. Complete, detailed listings get more engagement.
Organize products with clear names and categories in descriptions
Since WhatsApp Catalog doesn't have native categories, use clear product names and descriptions that include the category so customers and your AI can easily find the right products.
Connect your catalog to an AI chatbot platform
For full automation, connect your WhatsApp to a platform like Replyot and upload your product catalog there. The AI will use this catalog to answer product questions and take orders automatically.
Share your catalog link across your marketing channels
From the Catalog page, tap 'Share catalog link'. Share this link in your Instagram bio, Facebook page, website, and marketing materials so customers can access your WhatsApp catalog directly.
Frequently Asked Questions
- How many products can I add to a WhatsApp catalog?
- The WhatsApp Business App supports up to 500 products. The WhatsApp Business API (through platforms like Replyot) supports unlimited products in the AI's knowledge base.
- Can customers buy directly from my WhatsApp catalog?
- Customers can browse and send inquiries about catalog items. With an AI chatbot, they can complete the full order within the WhatsApp conversation without leaving the app.
- How do I update prices in my WhatsApp catalog?
- Edit individual items in the WhatsApp Business App Catalog section, or if using a chatbot platform like Replyot, update prices directly in the platform's product management dashboard.
Related guides
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