How to Create a Product Catalog Bot on WhatsApp
Build a WhatsApp product catalog bot that automatically presents products, answers questions, and takes orders based on customer queries via chat.
Prepare your product data for catalog import
Compile all product information: name, description (1-3 sentences minimum), price, variants (size/color if applicable), stock status, and product image URL. More complete product data yields better AI recommendations.
Import products into Replyot's catalog
Use Replyot's product management to add products individually or bulk import via CSV. Organize products clearly with descriptive names so the AI can match customer queries to the right products.
Test the AI's product discovery capability
Send test messages describing what you're looking for ('I want something under $30 for a birthday gift') and verify the AI recommends appropriate products. Refine descriptions where recommendations are off.
Configure product image delivery in conversations
Ensure product images are accessible via URL in your catalog. Replyot sends product images as media messages within WhatsApp when presenting product recommendations.
Add category and collection descriptions to AI context
Beyond individual products, add collection descriptions (e.g., 'Summer Collection 2024') to your AI context. This enables customers to browse by collection or category in a natural conversational way.
Frequently Asked Questions
- How should I write product descriptions for an AI catalog bot?
- Write descriptions that answer common customer questions: what it is, who it's for, key features, materials, sizes, and use cases. Descriptions of 50-150 words perform significantly better than one-line summaries.
- Can the AI handle 'do you have anything like X?' type queries?
- Yes. This is where AI catalog bots excel over keyword search — the AI understands the conceptual similarity and finds matching products even without exact name matches.
- Can I update catalog prices without rebuilding the bot?
- Yes. Product price updates in Replyot's catalog are reflected immediately in new conversations without any reconfiguration.
Related guides
Let the AI handle the chat.
You handle the growth.
Connect your pages, upload your catalog, hit go. The AI handles the rest — 24/7, in any language your customers speak.