How to Connect Shopify with a WhatsApp Chatbot
Integrate your Shopify store with a WhatsApp sales chatbot. Sync products, automate order notifications, and handle support via WhatsApp automatically.
Export your Shopify product catalog
From Shopify admin, go to Products > Export and download your product CSV. This contains product names, descriptions, prices, variants, and inventory levels for import into your chatbot platform.
Import your product catalog into Replyot
Use Replyot's bulk import feature to upload your Shopify product CSV. Review the imported products to ensure descriptions are complete and informative for AI use — add detail if Shopify descriptions are minimal.
Set up Shopify webhook for order notifications
In Shopify admin, configure webhooks to send order confirmation events to Replyot's webhook URL. This enables automatic WhatsApp order confirmations and shipping notifications when Shopify fulfills orders.
Configure order status update automations
Map Shopify order events (order placed, fulfilled, shipped, delivered) to corresponding WhatsApp notification templates in Replyot. Customers receive automatic updates throughout their order journey.
Test the full Shopify-to-WhatsApp flow
Place a test order in Shopify and verify the WhatsApp notifications trigger correctly at each stage. Test the chatbot's ability to answer questions about Shopify products and process orders via chat.
Frequently Asked Questions
- Does Replyot have a native Shopify app or plugin?
- Replyot integrates with Shopify via webhooks and API, which can be configured without a native plugin. This approach works with any Shopify plan including Basic.
- Can orders placed via WhatsApp chatbot be created in Shopify automatically?
- Yes. Orders collected via Replyot can be sent to Shopify via Shopify's Orders API, creating the order automatically in your Shopify admin for fulfillment.
- What happens when a product goes out of stock in Shopify?
- If you sync inventory data via webhook, Replyot can reflect the out-of-stock status in real time and inform customers accordingly, preventing overselling.
Related guides
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