How to Collect COD Orders on WhatsApp
Set up automated COD order collection on WhatsApp. Capture product, quantity, address, and customer details automatically with an AI chatbot.
Connect WhatsApp to Replyot and add your product catalog
Set up Replyot with your WhatsApp Business API connection and upload your product catalog with names, descriptions, prices, and images. This is the foundation for automated order collection.
Configure the COD order collection flow
In Replyot's AI context settings, specify that you accept COD (cash on delivery) as a payment method. The AI will automatically include COD in its payment communication and order confirmation messages.
Define required order fields
Configure what information the AI should collect for every order: customer name, delivery address, phone number, product name, quantity, and any special instructions. The AI will gather all fields before confirming the order.
Set up order confirmation messages
Configure the order confirmation message template that includes all order details. This serves as both a confirmation for the customer and a structured order record for your fulfillment team.
Create a system to receive and fulfill orders
Access your Replyot dashboard to view all placed orders. Export to CSV for your fulfillment team, or connect via webhook to your order management system for automatic order creation.
Frequently Asked Questions
- Can Replyot collect COD orders in any language?
- Yes. Replyot's AI automatically detects the customer's language and conducts the entire COD order collection flow in that language.
- How does the bot handle customers who give incomplete addresses?
- The AI is programmed to ask for clarification when an address is incomplete, requesting specific missing elements like house number, area, city, or landmark to ensure complete delivery information.
- Can I set delivery zones or minimum order amounts for COD?
- Yes. Configure delivery zone restrictions and minimum order values in Replyot, and the AI will communicate these requirements to customers during the order flow.
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