How to Automate Order Confirmations on WhatsApp
Set up automatic order confirmation messages on WhatsApp. Send instant, professional order receipts to every customer without manual effort.
Set up your AI order collection flow in Replyot
Configure Replyot to collect all required order fields (product, quantity, address, contact) through its AI conversation flow. The confirmation message is triggered once all fields are collected and the customer confirms.
Customize your order confirmation message template
In Replyot's settings, customize the order confirmation message format. Include order summary (items, quantities, prices), total amount, estimated delivery, and a reference number for easy tracking.
Configure order confirmation triggers
Set when the confirmation should be sent — immediately after the customer says 'yes' to the order summary, or after a specific action in the order flow. The trigger ensures the message sends at the right moment.
Test the complete order-to-confirmation flow
Place a test order through your WhatsApp number to verify the full flow: inquiry → product selection → address collection → order summary → confirmation. Check that the confirmation message is well-formatted and includes all details.
Set up internal order notifications
Configure internal notifications so your fulfillment team is alerted when a new order confirmation is sent. Connect to your order management system via Replyot's webhook to create orders automatically.
Frequently Asked Questions
- Can the order confirmation include a payment link?
- Yes. For prepaid orders, the confirmation message can include a payment link from your preferred payment processor. For COD, it confirms the amount to be collected on delivery.
- Can I send order confirmations via email as well as WhatsApp?
- If you collect the customer's email during the order flow, you can send a follow-up confirmation email as well. Replyot handles the WhatsApp confirmation; email can be set up via your email platform.
- What should I include in an order confirmation message?
- Essential elements: order reference number, product name(s) and quantity, total price, payment method, delivery address, estimated delivery time, and a contact number if they have questions.
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